FAQs and contact details
We included below answers to some frequently asked questions. If you still need help, please use the contact details at the end of this section.
I haven’t received my welcome
email
Please contact ectsupport@ambition.org.uk and they will be able to help.
I can’t access Steplab
Please contact ectsupport@ambition.org.uk and they will be able to help.
We are a federated school, where
should we register our ECT?
Please register your ECT at the
school where they will be working.
Our mentor cannot see their ECT
The Coordinator needs to manually
assign the mentor to the ECT on Steplab. Coordinators can find guidance on how to do this in the Support area of Steplab.
How do we change one of our
mentors?
If you need to change mentor,
please email us at ECT.Align@hants.gov.uk
so that we are able to update our records. To register the replacement mentor
with Ambition, please add them to the DfE Manage
training for early career teachers portal. The DfE will then share this
information directly with Ambition. Once registered and onboarded, the new
mentor will be allocated to all upcoming events. Your Coordinator will also
need to assign the new mentor to the ECT. Please also update the record on ECT
Manager.
I can’t attend my allocated
event.
Please contact us on ECT.Align@hants.gov.uk and we will
endeavour to find a suitable alternative event.
Where do I find my event details?
All event information, including
any joining links and workbook links, is available through the Events tab on My
Ambition.
